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  • How do I know my order has been confirmed?
    An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Srinikart account.
  • I missed the delivery of my order today. What should I do?
    The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
  • Can I take the shipment after opening and checking the contents inside?
    As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
  • The delivery of my order is delayed. What should I do?
    On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
  • Will the delivery be tried again if I'm not able to collect my order the first time?
    Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
  • What should I do if my order is approved but hasn't been shipped yet?
    Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
  • What can I do if the balance in my wallet is not enough to pay for my order?
    You can pay part of the amount through your wallet and the remaining through any other prepaid payment modes like Credit/Debit Cards, and Srinikart Gift Cards. Please note that wallet cannot be combined with Cash/Card on Delivery (CoD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.
  • How can I buy using a Srinikart Gift card?
    It’s simple! When you’re prompted to choose a Payment Method for your order, choose ‘Gift Card’ as the Payment Method & 1. Enter your 16-digit Gift Card Number & the 6-digit Gift Card PIN 2. Click ‘Confirm Order’ You can apply a total of 15 Gift Cards per order & if your Gift Card value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment.
  • Are there any guidelines for writing product reviews?
    Product reviews on are a great way to help other customers decide what to buy & avoid. Here are some tips to writing great product reviews: Have you used this product? It's always better to review a product you have personally used. Educate your readers. Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years. Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion. Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps. Stay concise. Be creative but also remember to stay on topic. A catchy title will always get attention! Easy to read, easy on the eyes. A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.
  • What's not allowed in product reviews?
    Customer reviews should be relevant to the product in question. The product review section on is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. reserves the right to remove reviews that include any of the following: - Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product) - Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries - HTML embedded in text references to other retailers - Pricing related comments - Personal information (Phone numbers, postal address, email address and others) - Profane comments. Inflammatory comments. Copyrighted comments - Plagiarised content (Any content found elsewhere on the internet, even if you're the original author) - Promotional content - Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure) - Reviews written for any form of compensation - Reviews given using fake ids, irrelevant user email ids - Asking for helpful votes - Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album) - Feedback about errors in the product description
  • What can I write in product reviews?
    Customer reviews should be relevant to the product in question. The product review section on Srinikart is for you to share your opinion on the product & for other shoppers to have an informed buying decision.
  • Which products are not eligible for returns?
    The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy: Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.
  • Do I have to return the freebie when I return a product?
    Yes, the freebie has to be returned along with the product.
  • Can items be returned after the time period mentioned in the seller's Returns Policy?
    No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
  • If I request for a replacement, when will I get it?
    Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
  • How do returns work?
    You can raise a request to return your items with these simple steps: 1. Log into your Srinikart account 2. Go to My Orders 3. Click on 'Return' against the item you wish to return or exchange 4. Fill in the details and raise a return request Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Srinikart account.
  • I see the 'Cancel' button but I can't click on it. Why?
    A greyed out and disabled 'Cancel' button can mean any one of the following: 1. The item has been delivered already OR 2. The item is non-refundable (e.g. Gift Card)
  • What is Srinikart's credit card EMI payment option?
    With Srinikart’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks: HDFC Citi ICICI Kotak Axis Induslnd SBI Standard Chartered HSBC *18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:
  • How does Srinikart prevent card fraud?
    Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.
  • How can I label my saved cards?
    You can specify a card label at the time of saving a card on Srinikart through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Srinikart.
  • What is the 'Save Card' feature?
    The 'Save Card' option lets you save your credit/debit cards on your Srinikart account. This helps you complete your transactions in a quick and easy way.
  • What is a 'card label'?
    A card label is a name you give to your card while saving it on Srinikart. This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.
  • How can I order for large quantities of the product as part of a corporate order?
    You can write to for your corporate gifting requirements.
  • How can I become a seller and start selling products on Srinikart?
    To become a seller on Srinikart, register here with your details.
  • I need to return an item, how do I arrange for a pick-up?
    Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through courier partner, you can return the item through a third-party courier service. Return fees are borne by the Seller and courier partner as per shipping policy.
  • What is the estimated delivery time?
    Courier Partners or Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors: The Seller offering the product Product's availability with the Seller The destination to which you want the order shipped to and location of the Seller.
  • Why Seller or courier partner does not/cannot ship to my area?
    Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability. Whether your location can be serviced or not depends on Whether the Seller or delivery partner ships to your location Legal restrictions, if any, in shipping particular products to your location The availability of reliable courier partners in your location At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
  • Why is the CoD option not offered in my location?
    Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
  • Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Srinikart?
    There are NO hidden charges when you make a purchase on Srinikart. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the courier partner'sand Seller's shipping policy.
  • What are the delivery charges?
    Delivery charge varies with each Sellers and Delivery Partners. Delivery Partners or Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products. For Products listed as Srinikart, a minimal charge of Rs 80 charge for delivery per item may be applied if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free as per policy for certain products.
  • Why does the estimated delivery time vary for each seller?
    You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
  • Does Flipkart deliver internationally?
    As of now, Srinikart doesn't deliver items internationally.
  • Why does the delivery date not correspond to the delivery timeline of X-Y business days?
    It is possible that the Seller or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
  • What do the different tags like "In Stock", "Available" etc., mean?
    'In Stock' For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. 'Available' The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location. 'Preorder' or 'Forthcoming' Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week) 'Out of Stock' Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase. 'Imported' Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you. 'Back In Stock Soon' The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller. 'Temporarily Unavailable' The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase. 'Permanently Discontinued' This product is no longer available because it is obsolete and/or its production has been discontinued. 'Out of Print' This product is not available because it is no longer being published and has been permanently discontinued.
  • Can refurbished products be searched by their product name?
    Yes, refurbished products can be searched by their product names. However you can view the list of refurbished products by typing 'refurbished' in the search bar or by visiting the 'Refurbished Zone'.
  • Can I filter my search for refurbished products in terms of product grades?
    Yes, you can filter the refurbished products based on their grades in the 'Refurbished Zone' on Srinikart.
  • What is a refurbished product and how do I identify it on Srinikart?
    A refurbished product is a pre-owned product that has been tested for optimal performance and functionality while being covered by a specific warranty provided by the seller. These products are classified under various grades as per their condition and you can know more details by visiting the 'Refurbished Zone' on Srinikart. You can distinguish refurbished products from new products by looking for a 'Refurbished' tag that is present for all refurbished products near the product name.
  • How can I understand the grade of a refurbished product?
    Each refurbished product is assigned a grade and you can find the details about the grade under the 'Grade' tag. For more information on various grades, please visit the 'Refurbished Zone' on Srinikart.
  • Why is the refurbished category not visible for me on my Srinikart app?
    Looks like you have an old version of the Flipkart app installed on your phone. Please update your app to the new version to access and shop for refurbished products on Srinikart.
  • How are prices of refurbished products decided?
    Sellers decide the price of the refurbished product as per the grade which is arrived at based on the time period of product's usage and the appearance as a result of wear and tear.
  • What all is covered as part of standard installation?
    Split air conditioners: Parts/services covered under standard Installation: a. Copper Pipe with Sleeve - 3Mtr b. POWER CABLE 3 Core - 3Mtr, c. Remote - 1Nos, d. Remote Batteries Parts not covered as part of standard Installation and their respective charges: a. Outdoor unit stand - Rs. 750, b. Extra copper pipes - Rs 750 per meter without sleeves & power cable, c. Drain pipe extension if any. (per meter cost) - Rs. 125, d. Wiring extension from meter to site, (per meter cost) Rs. 86 Services not covered as part of standard installation and chargeable a. Stabilizer required for the installation if available with the technician, f. Plumbing and Masonry Work, g. Powerpoint/MCB fitting and any other electrical work, h. Carpentry work, i. Dismantling/Shifting of Old AC's Masonry, j. Core Cutting Fabrication and Electrical The authorised service engineer will provide a detailed demo that includes a. Usage of the product, b. Explain all the functionality of the product, c. Preventive maintenance action to be taken Televisions: If wall mount is part of the sales package: The wall mount will be provided free of cost and will be available in the product box The installation and demo service will be provided free of cost All additional accessories not part of the the package will be charged separately The authorized service engineer will be providing detailed demo that includes: 1. Physical check of all ports, including power and USB ports 2. Checking also of accessories 3. Understanding your new TV's features with complete demonstration of features and settings 4. Quick run-through on how to operate the TV 5. Preventive maintenance action to be taken If wall mount is not a part of the sales package and needs to be purchased separately: The installation & first demo service will be provided free of cost. All additional accessories not part of the the package will be charged separately. The service engineer will install your new TV, either on wall mount or on table top. The wall mount is not provided free of cost and is chargeable. The cost of wall mount is Rs. 499 (inclusive of applicable taxes) and will be available with service engineer for purchase. The authorised service engineer will be providing detailed demo that includes the following: a. Physical check of all ports, including power and USB ports. b. Checking of accessories c. Understanding your new TV's features with complete demonstration of features and settings d. Quick run-through on how to operate the TV e. Preventive maintenance action to be taken Washing Machine - Front load The installation and demo service will be provided free of cost. All additional accessories not part of the the package will be charged separately. The authorised service engineer will provide detailed demo that includes the following: 1. Usage of the product 2. Explain all the functionality of the product 3. Preventive maintenance action to be taken Washing machine - Top Load The features of the product are presented in the user manual that comes with it. Hence, the manufacturer does not provide on-site installation or demo for the product.
  • Will I be charged for installation?
    Air-conditioners: The installation of an air-conditioner is chargeable and needs to be paid directly to the service engineer. Standard installation charges for split AC will be Rs. 1599 (inclusive of taxes). Please check the offer details to know if free installation or any other special offer price is available at the time of purchase. Television (Wall mount is part of sales package): The service engineer will install your new television, either on a wall mount or on a table top. Installation and demo are provided free of cost. Television (Wall mount is not part of sales package): The wall mount is not provided free of cost and is chargeable. The cost of wall mount is Rs. 499 (inclusive of applicable taxes) and will be available with service engineer for purchase. Washing machine/Refrigerator: The installation and demo service will be provided free of cost. All additional accessories not part of the package will be charged separately.
  • How will I know that my shipment has reached the pick-up store?
    Once your shipment has reached the pick-up store, you will be notified via email & SMS. A One Time Password (OTP) and a route map to the location of the pick-up store will also be shared with you.
  • Will my shipment be safe at the pickup store?
    Rest assured, your shipment is safe with our trusted partners at all pickup stores.
  • What should I do if my shipment is not at the pick-up store?
    If you have received a confirmation message that your shipment has reached the pick-up store and it is not there, please contact Customer Support.
  • How can I collect my shipment from the pick-up store?
    To collect your shipment from a pick-up store, follow these simple steps: 1. Walk into the pick-up store 2. Enter your OTP where you are asked to do so by the Store Manager and show a valid photo ID As soon as the verification is complete, the shipment will be handed over to you. Note: The photo IDs can be PAN card, Driving license, Aadhar card, College ID card, Employee ID card, Voters' ID card, Government approved cards, photo printed credit/debit card, and Bank passbook.
  • How long do I have to pick up my shipment from the pick-up store?
    You can pick up your shipment within 5 days of the order arriving at the pick-up store. If you are on vacation, or can't pick it up within 5 days, you can contact our Customer Support to schedule the pickup at a later date. In case the shipment is not picked up within this time, the store will return the item to the seller and the order will be cancelled.
  • How does the pick-up store option on Srinikart work?
    With the pick-up store option, you can choose to pick up your shipment from select pick-up stores at your convenience. All you need to do is to choose the pick-up store option at the time of placing your order and you can walk into the pick-up location to collect your order once it reaches there. You'll also receive an email and SMS once the shipment has reached the pick-up store.
  • I didn’t get the Gift Card I ordered for. What should I do?
    Please check your inbox and spam folder for the Gift Card. If you don’t find the card in spite of this, you can get the card details from your Srinikart account. To do this, Visit your Orders Go the order for the Gift Card Click on resend Gift Card details
  • Is there a limit on how many Gift Cards I can use in a single order?
    There are no limitations for order usage of Gift Cards. You can order 'n' number of Gift Cards
  • My Gift Card has expired. Can you extend its validity?
    Gift Cards have a validity period of 1 year from the date of purchase and once a Gift Card expires, it's validity cannot be extended.
  • What does 'Transfer' Gift Card in my Wallet do?
    You can use the 'Transfer' option to transfer your Gift Card to anyone through your Srinikart app by entering their email ID. Please note that the expiry date of the Gift Card does not change when you transfer it to someone and is valid for 1 year from the date of purchase. Note : 'Transfer' option will work for particular cards and cannot be transferred for some gift cards as per restricted policies by third party vendors.
  • What happens to the unused balance in my Gift Card after it expires?
    The unused balance of the Gift Card expires along with the Gift Card.
  • Does a Gift Card expire?
    Yes, all Gift Cards have a validity of 1 year from the date of issue and will expire after that.
  • I lost my warranty card. How can I get warranty?
    You can get warranty for your product even without a warranty card. Please use the invoice which will serve as your warranty claim at any authorized service center of the brand.
  • How can I claim warranty for my product?
    You can claim the warranty for your product by using the invoice at any authorized service center of the brand.
  • There is no seal on the warranty card I got. How will I claim warranty?
    The seal on the warranty card is not mandatory for the warranty to be valid. The invoice you received along with the product can be used to claim warranty for the product as it has the details of your purchase.
  • I want to check my warranty details for the product but I don’t have the warranty card. What should I do?
    Please contact our Customer Support or Contact us or email us and we will help you with the details.
  • There is a mismatch in warranty terms between Srinikart and the brand's website. What will happen to the warranty on my product now?
    The mismatch could be because of the change in warranty terms for the product over time. Rest assured, you will be entitled to the terms listed on the warranty card that was provided to you at the time of purchase.
  • I see that the warranty terms for my product have changed on Srinikart from when I bought the product. Will this affect my warranty?
    No. The warranty terms for your product will be the same as when you got the product & will not affect your warranty in any way.
  • How do I report a listing infringement?
    If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to, Identification or description of the copyrighted work/ trademark that has been infringed. Clear identification or description of where the material that you claim is infringing is located on with adequate particulars. Product ID / website links of infringing products (in case of copyright infringement). Srinikart is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time. Your address, telephone number, and email address. A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law. A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement) Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)
  • If I have found a security Bug/Vulnerability/Issue what should I do?
    We take security very seriously at Srinikart. If you have found an issue on Srinikart, you can report it to with the below details: 1. Steps to reproduce the bug/issue 2. Your web browser/mobile browser's name and version 3. Screenshot/screencast (if any).
  • Can I reactivate my inactive Srinikart account?
    Yes. To reactivate your Srinikart account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.
  • What is an OTP or verification code?
    An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your Srinikart account for the first time. OTP verification will be also be done in other cases like creating an account, password recovery, and updating email/mobile details.
  • Do I need to verify my mobile number or email address every time I log in?
    As the verification step is a one time process, you won't have to do it again once your account is verified.
  • Why do I need to verify my mobile number or email address to log into my Srinikart account?
    To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Flipkart account without any hassles once this is done.
  • What should I do if I don't get the OTP or verification code?
    Sometimes, SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the 'Resend Code' option.
  • How can I add a new delivery address to my Srinikart account?
    To add a new delivery address, follow these simple steps: 1. Log into your Srinikart account 1. Log into your Srinikart account 2. Go to My Account › Settings › Addresses 3. Add details of your new address 4. Choose 'Save Changes'
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